Privacy Policy

Tent Studio is an event-supplies and wedding-décor manufacturer and supplier, and a brand of Shree Variety Emporium (established 1981), headquartered in Patna, Bihar. We serve customers and resellers across Bihar and Jharkhand, with reach into Nepal and Bhutan, through branches in Patna, Gaya, Bihar Sharif, Begusarai, Sitamarhi, Darbhanga and Ranchi.

In this policy, "we", "us" and "our" refer to Tent Studio / Shree Variety Emporium. "You" refers to any person who interacts with us, our website tentstudio.in, or our pages on social and marketplace platforms.

For the purposes of India's Digital Personal Data Protection Act, 2023 (DPDP Act), Tent Studio acts as the Data Fiduciary for the personal data described here.

This policy applies to personal data we collect when you:

• visit or submit an enquiry on our website;
• contact us by phone, WhatsApp, email or in person at a branch;
• respond to our advertisements or lead forms on Facebook, Instagram or Google;
• reach us through marketplaces such as IndiaMART;
• place, receive or pay for an order; or
• apply for a job with us.

It does not cover third-party websites or services that we link to. Those are governed by their own privacy policies.

Information you give us

• Identity & contact details — your name, business or shop name, phone/WhatsApp number, email address, city and area.
• Enquiry & order details — the products you ask about, quantities, event or delivery requirements, quotations and order history.
• Payment information — amounts, transaction references and GST details where applicable. Card and bank details are handled by our payment partners; we do not store full card numbers.
• Job applicants — the details in your application, such as your CV, qualifications and work history.
• Any other information you choose to share in messages or conversations with our team.

Information we collect automatically

• Device & usage data — IP address, browser type, device type, pages viewed, referring links and time spent, collected through cookies and similar technologies.
• Advertising & analytics identifiers — data from tools such as the Meta (Facebook) Pixel and Google services that help us measure and improve our ads and website.

• Directly from you — through website enquiry forms, the WhatsApp and call buttons, emails, phone calls and visits to our branches.
• Through advertising platforms — when you submit a lead form or message us via our Facebook, Instagram or Google ads.
• Through marketplaces — when you send an enquiry through listings such as IndiaMART.
• Automatically — through cookies, the Meta Pixel and analytics tools as you use our website.

We use your personal data to:

• respond to your enquiries and share quotations;
• process, fulfil and deliver your orders, and provide after-sales support;
• manage payments, invoicing and our business records;
• keep you updated about your order and our products;
• send offers, catalogues and promotional messages where you have agreed to receive them;
• operate, secure and improve our website, products and services;
• assess job applications; and
• meet legal, tax and regulatory obligations.

Under the DPDP Act, we process your personal data on the basis of your consent or for legitimate uses permitted by law — for example, to provide a product or service you have requested.

When we rely on consent, we ask for it through a clear request and you may withdraw it at any time (see Your rights). Withdrawing consent does not affect processing already carried out, and may mean we can no longer provide a particular service. For marketing messages, you can opt out at any time by replying STOP, telling our team, or using the contact details below.

Our website uses cookies and similar technologies to make the site work, remember your language preference, understand how the site is used, and measure our advertising. These include:

• Essential cookies — needed for the website and language switching (English / Hindi / Nepali) to function.
• Analytics cookies — to understand how visitors use the site so we can improve it.
• Advertising cookies — such as the Meta Pixel and Google advertising tools, used to show and measure relevant ads.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

We do not sell your personal data. We share it only as needed to run our business, with:

• Our branches and team across Bihar, Jharkhand and our international locations, to serve you;
• Logistics and delivery partners, to deliver your orders;
• Payment processors and banks, to handle transactions;
• IT, hosting, communication and marketing service providers who help us operate the website and reach customers, under appropriate confidentiality obligations; and
• Government authorities, regulators or advisors, where required by law or to protect our rights.

When you interact with us through platforms such as Meta (Facebook, Instagram, WhatsApp), Google or IndiaMART, those platforms also collect and process data under their own privacy policies. We recommend reviewing their policies. We are not responsible for the privacy practices of platforms or websites we do not operate.

We keep your personal data only for as long as necessary for the purposes set out in this policy, including to serve you, maintain business and accounting records, and meet legal obligations. When data is no longer needed, we delete or anonymise it, unless the law requires us to keep it longer.

We take reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. While we work to safeguard your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to the DPDP Act, you have the right to:

• Access a summary of the personal data we hold about you and how we process it;
• Correct, complete or update inaccurate or incomplete data;
• Erase your data where it is no longer required;
• Withdraw consent at any time;
• Nominate another person to exercise your rights in case of death or incapacity; and
• Grievance redressal — to raise a complaint with our Grievance Officer.

To exercise any of these rights, please get in touch with us. We may need to verify your identity before acting on a request. If you are not satisfied with our response, you may approach the Data Protection Board of India.

Our products and services are intended for businesses and adults. We do not knowingly collect personal data of children (under 18) without the consent of a parent or guardian, as required by the DPDP Act. If you believe we have collected such data, please contact us and we will take appropriate action.

We serve customers in Nepal and Bhutan in addition to India. If you contact us from outside India, your personal data may be processed in India where we operate. By interacting with us, you understand that your data will be handled in line with this policy and applicable Indian law.

We may update this policy from time to time to reflect changes in our practices or the law. The latest version will always be available on this page, with the "Last updated" date revised. Significant changes will be communicated where appropriate.